RCA / Thomson Electronics: I wanted to know about my RCA Thomson Televisio...
A RCA / Thomson Electronics customer review by GetHuman user ~Jennifer Castillo from November 23rd, 2017
Background on ~Jennifer Castillo's case
GetHuman: ~Jennifer Castillo - can you tell our other RCA / Thomson Electronics customers when your case took place?
~Jennifer Castillo: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to RCA / Thomson Electronics, and if so, how?
GetHuman: And which of these common RCA / Thomson Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer Castillo a list of common RCA / Thomson Electronics problems)
~Jennifer Castillo: "Update Account Info" was why I was trying to call.
~Jennifer Castillo's review of RCA / Thomson Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's RCA / Thomson Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer Castillo: I wanted to know about my RCA Thomson Television but they were asking me if I owned a different brand tv. Doesn't it say if you need help for a RCA*Thomson brand?
GetHuman: Let's quantify your experience contacting RCA / Thomson Electronics. On a scale of 1 to 5, how easy is it go get help on a RCA / Thomson Electronics problem?
~Jennifer Castillo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer Castillo: I'd give them a one out of five on communication.
GetHuman: And what about RCA / Thomson Electronics's ability to quickly and effectively address your problem?
~Jennifer Castillo: For that I would say four out of five.
GetHuman: And finally- any advice for other RCA / Thomson Electronics customers?
~Jennifer Castillo: Call them early in the day or late. Don't forget any personal or account information you might need for RCA / Thomson Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer Castillo taken from his RCA / Thomson Electronics customer service problem that occurred on November 20th, 2017.