RCI: Brushed me off saying they would send the corre...
A RCI customer review by GetHuman user GetHuman-77402 from November 24th, 2017
Background on GetHuman-77402's case
GetHuman: GetHuman-77402 - can you tell our other RCI customers when your case took place?
GetHuman-77402: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to RCI, and if so, how?
GetHuman: And which of these common RCI customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77402 a list of common RCI problems)
GetHuman-77402: "Missing item" was why I was trying to call.
GetHuman-77402's review of RCI customer service
GetHuman: So how would you sum up your experience for GetHuman's RCI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77402: Brushed me off saying they would send the correction in * hour. Has been days with nothing. Left messages with rep to no avail. Just total misrepresentation.
GetHuman: Let's quantify your experience contacting RCI. On a scale of 1 to 5, how easy is it go get help on a RCI problem?
GetHuman-77402: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77402: I'd give them a one out of five on communication.
GetHuman: And what about RCI's ability to quickly and effectively address your problem?
GetHuman-77402: For that I would say five out of five.
GetHuman: And finally- any advice for other RCI customers?
GetHuman-77402: Call them early in the day or late. Don't forget any personal or account information you might need for RCI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77402 taken from his RCI customer service problem that occurred on November 15th, 2017.