REI is truly a scam and many of their practices...
A REI customer review by GetHuman user ~Rob R. from November 5th, 2017
Background on ~Rob R.'s case
GetHuman: ~Rob R. - can you tell our other REI customers when your case took place?
~Rob R.: Sure. It was evening, on November 2nd.
GetHuman: Did you reach out to REI, and if so, how?
GetHuman: And which of these common REI customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob R. a list of common REI problems)
~Rob R.: "Complaint" was why I was trying to call.
~Rob R.'s review of REI customer service
GetHuman: So how would you sum up your experience for GetHuman's REI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob R.: REI is truly a scam and many of their practices are fraudulent, particularly their membership system. The customer service is terrible. Quite frankly, I had one of the worst experiences imaginable with REI of any company I have ever done business with. This company flat out gets an F. Shop elsewhere and save money...I guarantee you anything you want to buy at REI you can find for **%* cheaper elsewhere and receive better service and treatment.
GetHuman: Let's quantify your experience contacting REI. On a scale of 1 to 5, how easy is it go get help on a REI problem?
~Rob R.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob R.: I'd give them a three out of five on communication.
GetHuman: And what about REI's ability to quickly and effectively address your problem?
~Rob R.: For that I would say one out of five.
GetHuman: And finally- any advice for other REI customers?
~Rob R.: Call them early in the day or late. Don't forget any personal or account information you might need for REI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob R. taken from his REI customer service problem that occurred on November 2nd, 2017.