REI: When providing the info to write the review...
A REI customer review by GetHuman user ~Outraged Customer from November 15th, 2017
Background on ~Outraged Customer's case
GetHuman: ~Outraged Customer - can you tell our other REI customers when your case took place?
~Outraged Customer: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to REI, and if so, how?
GetHuman: And which of these common REI customer issues best describes the reason you wanted to talk to them?
(Shows ~Outraged Customer a list of common REI problems)
~Outraged Customer: "Change order" was why I was trying to call.
~Outraged Customer's review of REI customer service
GetHuman: So how would you sum up your experience for GetHuman's REI customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Outraged Customer: When providing the info to write the review... under "quality of communication" it should be "how well were you understood?" I understood just fine just didn't agree! Anyway, * days ago I visited REI to buy the necessary supplies for my trip to South Africa and spend about $***. A few days later (maybe *), I got a coupon in the mail for **% off one, regular priced item, that members could take advantage of. I went back to the store to get an adjustment and was told that they don't do price adjustments because of coupons! Seriously, even though I purchased the item only * days earlier? CHRIS (at the Olympia, WA location) was very negative with an attitude, and his tone was unacceptable! Only after I said that I will then return the item and buy it again, he said he would make an exception this one time! Unbelievable!
GetHuman: Let's quantify your experience contacting REI. On a scale of 1 to 5, how easy is it go get help on a REI problem?
~Outraged Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Outraged Customer: I'd give them a one out of five on communication.
GetHuman: And what about REI's ability to quickly and effectively address your problem?
~Outraged Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other REI customers?
~Outraged Customer: Call them early in the day or late. Don't forget any personal or account information you might need for REI to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Outraged Customer taken from his REI customer service problem that occurred on November 7th, 2017.