ROBLOX: My son is ** and someone hacked his acc and whe...

A ROBLOX customer review by GetHuman user ~Nene T. from November 26th, 2017

Background on ~Nene T.'s case

GetHuman: ~Nene T. - can you tell our other ROBLOX customers when your case took place?
~Nene T.: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to ROBLOX, and if so, how?
~Nene T.: I used the 888-858-2569 number I found for on the GetHuman ROBLOX customer phone number page I was on: ROBLOX Customer Service Phone Number
GetHuman: And which of these common ROBLOX customer issues best describes the reason you wanted to talk to them?
(Shows ~Nene T. a list of common ROBLOX problems)
~Nene T.: "Account access" was why I was trying to call.

~Nene T.'s review of ROBLOX customer service

GetHuman: So how would you sum up your experience for GetHuman's ROBLOX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nene T.: My son is ** and someone hacked his acc and when his older brother who works at a computer place and got his acc back the acc name is gtafreak*** and he just got something called builders club that i payed for i am very upset
GetHuman: Let's quantify your experience contacting ROBLOX. On a scale of 1 to 5, how easy is it go get help on a ROBLOX problem?
~Nene T.: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nene T.: I'd give them a five out of five on communication.
GetHuman: And what about ROBLOX's ability to quickly and effectively address your problem?
~Nene T.: For that I would say five out of five.
GetHuman: And finally- any advice for other ROBLOX customers?
~Nene T.: Call them early in the day or late. Don't forget any personal or account information you might need for ROBLOX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nene T. taken from his ROBLOX customer service problem that occurred on November 17th, 2017.

ROBLOX

2.81 of 5 stars | 181 reviews

~Nene T.'s ROBLOX Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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