ROBLOX: a hacking group le funds group hacked a game an...
A ROBLOX customer review by GetHuman user GetHuman53567 from December 8th, 2017
Background on GetHuman53567's case
GetHuman: GetHuman53567 - can you tell our other ROBLOX customers when your case took place?
GetHuman53567: Yup. It was morning, on November 30th.
GetHuman: Did you reach out to ROBLOX, and if so, how?
GetHuman: And which of these common ROBLOX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman53567 a list of common ROBLOX problems)
GetHuman53567: "Lower my bill" was why I was trying to call.
GetHuman53567's review of ROBLOX customer service
GetHuman: So how would you sum up your experience for GetHuman's ROBLOX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman53567: a hacking group le funds group hacked a game and I brought one of the gamepasses without knowing can I get a refund
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman53567: The game is wolves life they told me to check as they only just realized they had been hacked and people buying the game passes were getting scammed I would like a refund and to stop this hacking group my user is TheNightDragon** if you need to know And I brought two game passes the winged wolf game pass and the Alpha wolf game pass they are in my inventory the hacked ones so you can find the hackers group from there
GetHuman: Let's quantify your experience contacting ROBLOX. On a scale of 1 to 5, how easy is it go get help on a ROBLOX problem?
GetHuman53567: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman53567: I'd give them a two out of five on communication.
GetHuman: And what about ROBLOX's ability to quickly and effectively address your problem?
GetHuman53567: For that I would say one out of five.
GetHuman: And finally- any advice for other ROBLOX customers?
GetHuman53567: Call them early in the day or late. Don't forget any personal or account information you might need for ROBLOX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman53567 taken from his ROBLOX customer service problem that occurred on November 30th, 2017.