ROBLOX: i have directx v** and windows ** but it keeps...
A ROBLOX customer review by GetHuman user GetHuman-aboargob from December 8th, 2017
Background on GetHuman-aboargob's case
GetHuman: GetHuman-aboargob - can you tell our other ROBLOX customers when your case took place?
GetHuman-aboargob: Yup. It was middle of the night, on December 4th.
GetHuman: Did you reach out to ROBLOX, and if so, how?
GetHuman: And which of these common ROBLOX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-aboargob a list of common ROBLOX problems)
GetHuman-aboargob: "Hacked account" was why I was trying to call.
GetHuman-aboargob's review of ROBLOX customer service
GetHuman: So how would you sum up your experience for GetHuman's ROBLOX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-aboargob: i have directx v** and windows ** but it keeps saying game failed to launch
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-aboargob: my roblox player lags so I got roblox from the app store on my windows ** I have directx ** and it keeps saying game failed to launch please help me with this asap
GetHuman: Let's quantify your experience contacting ROBLOX. On a scale of 1 to 5, how easy is it go get help on a ROBLOX problem?
GetHuman-aboargob: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-aboargob: I'd give them a five out of five on communication.
GetHuman: And what about ROBLOX's ability to quickly and effectively address your problem?
GetHuman-aboargob: For that I would say three out of five.
GetHuman: And finally- any advice for other ROBLOX customers?
GetHuman-aboargob: Call them early in the day or late. Don't forget any personal or account information you might need for ROBLOX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-aboargob taken from his ROBLOX customer service problem that occurred on December 4th, 2017.