Rail Europe: I used the their website listed phone and the f...
A Rail Europe customer review by GetHuman user GetHuman-224912 from November 17th, 2017
Background on GetHuman-224912's case
GetHuman: GetHuman-224912 - can you tell our other Rail Europe customers when your case took place?
GetHuman-224912: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Rail Europe, and if so, how?
GetHuman: And which of these common Rail Europe customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224912 a list of common Rail Europe problems)
GetHuman-224912: "Account Access" was why I was trying to call.
GetHuman-224912's review of Rail Europe customer service
GetHuman: So how would you sum up your experience for GetHuman's Rail Europe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224912: I used the their website listed phone and the first time was over * hour wait and the second time was a little over an hour.
GetHuman: Let's quantify your experience contacting Rail Europe. On a scale of 1 to 5, how easy is it go get help on a Rail Europe problem?
GetHuman-224912: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224912: I'd give them a one out of five on communication.
GetHuman: And what about Rail Europe's ability to quickly and effectively address your problem?
GetHuman-224912: For that I would say five out of five.
GetHuman: And finally- any advice for other Rail Europe customers?
GetHuman-224912: Call them early in the day or late. Don't forget any personal or account information you might need for Rail Europe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224912 taken from his Rail Europe customer service problem that occurred on November 14th, 2017.