Rail Europe: terrible customer service. as a travel agent I...
A Rail Europe customer review by GetHuman user ~BettyP from November 27th, 2017
Background on ~BettyP's case
GetHuman: ~BettyP - can you tell our other Rail Europe customers when your case took place?
~BettyP: Sure. It was late at night, on November 20th.
GetHuman: Did you reach out to Rail Europe, and if so, how?
GetHuman: And which of these common Rail Europe customer issues best describes the reason you wanted to talk to them?
(Shows ~BettyP a list of common Rail Europe problems)
~BettyP: "Insurance claim" was why I was trying to call.
~BettyP's review of Rail Europe customer service
GetHuman: So how would you sum up your experience for GetHuman's Rail Europe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BettyP: terrible customer service. as a travel agent I can't be on hold forever, phone info is terrible, unable to reach a real person.
GetHuman: Let's quantify your experience contacting Rail Europe. On a scale of 1 to 5, how easy is it go get help on a Rail Europe problem?
~BettyP: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BettyP: I'd give them a three out of five on communication.
GetHuman: And what about Rail Europe's ability to quickly and effectively address your problem?
~BettyP: For that I would say five out of five.
GetHuman: And finally- any advice for other Rail Europe customers?
~BettyP: Call them early in the day or late. Don't forget any personal or account information you might need for Rail Europe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BettyP taken from his Rail Europe customer service problem that occurred on November 20th, 2017.