Rakuten: They charged another persons credit card (compl...

A Rakuten customer review by GetHuman user ~Somuchforhonesty from November 27th, 2017

Background on ~Somuchforhonesty's case

GetHuman: ~Somuchforhonesty - can you tell our other Rakuten customers when your case took place?
~Somuchforhonesty: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Rakuten, and if so, how?
~Somuchforhonesty: I used the 800-800-0800 number I found for on the GetHuman Rakuten customer phone number page I was on: Rakuten Customer Service Phone Number
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Somuchforhonesty a list of common Rakuten problems)
~Somuchforhonesty: "Warranty claim" was why I was trying to call.

~Somuchforhonesty's review of Rakuten customer service

GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Somuchforhonesty: They charged another persons credit card (complete stranger) for my order. I've tried to correct their mistake. They don't care. My bank says just wait and see now.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Somuchforhonesty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Somuchforhonesty: I'd give them a one out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Somuchforhonesty: For that I would say three out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Somuchforhonesty: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Somuchforhonesty taken from his Rakuten customer service problem that occurred on November 19th, 2017.

Rakuten

2.38 of 5 stars | 79 reviews

~Somuchforhonesty's Rakuten Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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