RalphLauren.com: Ralph Lauren should get its act together or fin...
A RalphLauren.com customer review by GetHuman user GetHuman-229340 from November 12th, 2017
Background on GetHuman-229340's case
GetHuman: GetHuman-229340 - can you tell our other RalphLauren.com customers when your case took place?
GetHuman-229340: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to RalphLauren.com, and if so, how?
GetHuman: And which of these common RalphLauren.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229340 a list of common RalphLauren.com problems)
GetHuman-229340: "Track order" was why I was trying to call.
GetHuman-229340's review of RalphLauren.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RalphLauren.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229340: Ralph Lauren should get its act together or find only one manufacturer. Their shirt sizes are all over the map. I just ordered * shirts (same size, classic fit) only two of them were true to size. The other five didn't fit at all they were too small. The funny thing is that I have the same exact shirts sitting in my closet in different colors and they fit. Costumer service reads from a script and if the questioning makes too much sense they just go quiet. Put a disclaimer if different manufacturers make the same product. This is not the first time I have ordered multiple shirts only end with just one or two shirts the rest I have to return. This is one unhappy costumer who will not return!
GetHuman: Let's quantify your experience contacting RalphLauren.com. On a scale of 1 to 5, how easy is it go get help on a RalphLauren.com problem?
GetHuman-229340: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229340: I'd give them a three out of five on communication.
GetHuman: And what about RalphLauren.com's ability to quickly and effectively address your problem?
GetHuman-229340: For that I would say five out of five.
GetHuman: And finally- any advice for other RalphLauren.com customers?
GetHuman-229340: Call them early in the day or late. Don't forget any personal or account information you might need for RalphLauren.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229340 taken from his RalphLauren.com customer service problem that occurred on November 9th, 2017.
RalphLauren.com
5.00 of 5 stars | 6 reviews
GetHuman-229340's RalphLauren.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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