Ramada: Complaint
A Ramada customer review by GetHuman user GetHuman-wildapri from December 3rd, 2017
Background on GetHuman-wildapri's case
GetHuman: GetHuman-wildapri - can you tell our other Ramada customers when your case took place?
GetHuman-wildapri: Yes I can. It was late at night, on November 26th.
GetHuman: Did you reach out to Ramada, and if so, how?
GetHuman: And which of these common Ramada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wildapri a list of common Ramada problems)
GetHuman-wildapri: "Loyalty program" was why I was trying to call.
GetHuman-wildapri's review of Ramada customer service
GetHuman: So how would you sum up your experience for GetHuman's Ramada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wildapri: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-wildapri: On May **th w stayed at the Ramada Inn In Laramie Wy room *** to be exact. They told us they were remodeling but we should never have been out in the room they gave us.The carpet was dirty, there were no drinking cups in the room, no luggage rack for suitcases. no hanger or rack to hang clothes up and the Tv did not work. There one only one chair so we had to put our suitcases on the Floor. When i told the manager the next day he didn't seem to care. He gave us **% off our bill but I feel I should be refunded the entire amount
GetHuman: Let's quantify your experience contacting Ramada. On a scale of 1 to 5, how easy is it go get help on a Ramada problem?
GetHuman-wildapri: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wildapri: I'd give them a four out of five on communication.
GetHuman: And what about Ramada's ability to quickly and effectively address your problem?
GetHuman-wildapri: For that I would say one out of five.
GetHuman: And finally- any advice for other Ramada customers?
GetHuman-wildapri: Call them early in the day or late. Don't forget any personal or account information you might need for Ramada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wildapri taken from his Ramada customer service problem that occurred on November 26th, 2017.
Ramada
1.00 of 5 stars | 10 reviews
GetHuman-wildapri's Ramada Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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