Ramada: Unhappy with room
A Ramada customer review by GetHuman user GetHuman-blackha2 from December 1st, 2017
Background on GetHuman-blackha2's case
GetHuman: GetHuman-blackha2 - can you tell our other Ramada customers when your case took place?
GetHuman-blackha2: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Ramada, and if so, how?
GetHuman: And which of these common Ramada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-blackha2 a list of common Ramada problems)
GetHuman-blackha2: "Change booking" was why I was trying to call.
GetHuman-blackha2's review of Ramada customer service
GetHuman: So how would you sum up your experience for GetHuman's Ramada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-blackha2: Unhappy with room
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-blackha2: *. I was told this room has a "hot tub." It's nothing more than a jacuzzi-style bathtub* Real "hot tubs" seat multiple people. I know...I've had * of them. I'm traveling with my children and wanted something special and unique. A bathtub is not unique* *. This place feels like a converted Motel *...not what I expected of a Ramada. This room simply feels spartan* *. I have raised the thermostat temp * times *now to **'* and I'm still cold.
GetHuman: Let's quantify your experience contacting Ramada. On a scale of 1 to 5, how easy is it go get help on a Ramada problem?
GetHuman-blackha2: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-blackha2: I'd give them a three out of five on communication.
GetHuman: And what about Ramada's ability to quickly and effectively address your problem?
GetHuman-blackha2: For that I would say four out of five.
GetHuman: And finally- any advice for other Ramada customers?
GetHuman-blackha2: Call them early in the day or late. Don't forget any personal or account information you might need for Ramada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-blackha2 taken from his Ramada customer service problem that occurred on November 25th, 2017.
Ramada
1.00 of 5 stars | 10 reviews
GetHuman-blackha2's Ramada Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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