Razer: I have had to call them * times for the same is...
A Razer customer review by GetHuman user GetHuman-79575 from November 16th, 2017
Background on GetHuman-79575's case
GetHuman: GetHuman-79575 - can you tell our other Razer customers when your case took place?
GetHuman-79575: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Razer, and if so, how?
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-79575 a list of common Razer problems)
GetHuman-79575: "Technical support" was why I was trying to call.
GetHuman-79575's review of Razer customer service
GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-79575: I have had to call them * times for the same issue that still HAS YET TO BE SOLVED! I once loved this company but as of today my relationship with Razer has come to an end. If your company reps read these I want you to know that ***% of the reason I no longer want to perchance your products is your sh*t level of customer service.
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
GetHuman-79575: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-79575: I'd give them a two out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
GetHuman-79575: For that I would say one out of five.
GetHuman: And finally- any advice for other Razer customers?
GetHuman-79575: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-79575 taken from his Razer customer service problem that occurred on November 7th, 2017.