I sent my razer naga in do to a defect then aft...
A Razer customer review by GetHuman user ~Nick from November 19th, 2017
Background on ~Nick's case
GetHuman: ~Nick - can you tell our other Razer customers when your case took place?
~Nick: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Razer, and if so, how?
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows ~Nick a list of common Razer problems)
~Nick: "Where to buy" was why I was trying to call.
~Nick's review of Razer customer service
GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nick: I sent my razer naga in do to a defect then after * weeks it was delivered to the wrong address then * week several phone calls and emails later telling them the correct address they emailed me back simply your address was changed i then emailed them and asked what they changed it to however * days later they responded with the same address. it has been a total of * weeks and I still don't have my mouse nor do i have any idea where it is or if it is even shipped. i was very grateful that they stood behind there product and offered to replace it however if i don't get a replacement then they might as well have told me to shove it and i would have bought a new mouse * weeks ago.
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
~Nick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nick: I'd give them a four out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
~Nick: For that I would say one out of five.
GetHuman: And finally- any advice for other Razer customers?
~Nick: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nick taken from his Razer customer service problem that occurred on November 11th, 2017.