Razer: I was calling to check on an order, the represe...
A Razer customer review by GetHuman user ~]{arang from November 17th, 2017
Background on ~]{arang's case
GetHuman: ~]{arang - can you tell our other Razer customers when your case took place?
~]{arang: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Razer, and if so, how?
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows ~]{arang a list of common Razer problems)
~]{arang: "Complaint" was why I was trying to call.
~]{arang's review of Razer customer service
GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~]{arang: I was calling to check on an order, the representative, Jack, was helpful and quickly helped me to clear up the problem. On the downside, he was obviously from India and we did have a definite but not bad language barrier.
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
~]{arang: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~]{arang: I'd give them a three out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
~]{arang: For that I would say four out of five.
GetHuman: And finally- any advice for other Razer customers?
~]{arang: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~]{arang taken from his Razer customer service problem that occurred on November 15th, 2017.