Razer: The music on hold had a bit of static but the c...
A Razer customer review by GetHuman user ~Anony Moose from November 14th, 2017
Background on ~Anony Moose's case
GetHuman: ~Anony Moose - can you tell our other Razer customers when your case took place?
~Anony Moose: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Razer, and if so, how?
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows ~Anony Moose a list of common Razer problems)
~Anony Moose: "Returns" was why I was trying to call.
~Anony Moose's review of Razer customer service
GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anony Moose: The music on hold had a bit of static but the conversations were good. The guy was a bit hard to understand but he helped take care of my problem rather nicely.
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
~Anony Moose: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anony Moose: I'd give them a five out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
~Anony Moose: For that I would say three out of five.
GetHuman: And finally- any advice for other Razer customers?
~Anony Moose: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anony Moose taken from his Razer customer service problem that occurred on November 5th, 2017.