ReachOut Wireless: I HAD TO CALL SEVERAL TIMES BEFORE I ACTUALLY G...
A ReachOut Wireless customer review by GetHuman user ~MS. ELDREDGE from November 14th, 2017
Background on ~MS. ELDREDGE's case
GetHuman: ~MS. ELDREDGE - can you tell our other ReachOut Wireless customers when your case took place?
~MS. ELDREDGE: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~MS. ELDREDGE a list of common ReachOut Wireless problems)
~MS. ELDREDGE: "Service problem" was why I was trying to call.
~MS. ELDREDGE's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MS. ELDREDGE: I HAD TO CALL SEVERAL TIMES BEFORE I ACTUALLY GOT SOMEONE WHO SPOKE GOOD ENGLISH. I CALLED TO REPORT THE PHONE STOLEN, LAWRENCE WAS THE AGENT WHO HANDLED THE CALL. HE TOOK MY INFORMATION, HE THEN TOLD ME SOMEONE ELSE HAD A PHONE, HE TOLD ME THAT I HAD TI PAY $**.** PLUS $**.** TO HAVE THE PHONE HERE IN *-* DAYS. I TOLD HIM I'M CONTACTING MY ATTORNEY, I AM AN ASDTHMATIC AND RIGHT NOW I HAVE NO PHONE WHATSOEVER. I COULD HAVE AN ATTACK AT ANY TIME AND I NEED A PHONE. I NO LONGER WILL DEAL WITH THIS COMPANY. THEY S U C K....
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~MS. ELDREDGE: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MS. ELDREDGE: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~MS. ELDREDGE: For that I would say four out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~MS. ELDREDGE: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MS. ELDREDGE taken from his ReachOut Wireless customer service problem that occurred on November 13th, 2017.