My husband bought me a robe from Red Envelope a...
A Red Envelope customer review by GetHuman user ~MLJZ from October 28th, 2017
Background on ~MLJZ's case
GetHuman: ~MLJZ - can you tell our other Red Envelope customers when your case took place?
~MLJZ: Yeah. It was evening, on October 18th.
GetHuman: Did you reach out to Red Envelope, and if so, how?
GetHuman: And which of these common Red Envelope customer issues best describes the reason you wanted to talk to them?
(Shows ~MLJZ a list of common Red Envelope problems)
~MLJZ: "Warranty claim" was why I was trying to call.
~MLJZ's review of Red Envelope customer service
GetHuman: So how would you sum up your experience for GetHuman's Red Envelope customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MLJZ: My husband bought me a robe from Red Envelope and had it monogrammed. It was a horribly made product. I called to see what they would do and they refused to do anything. I told them that I couldn't believe that they were willing to sell bad products and leave customers unhappy with their purchases. I asked to speak to the supervisor and the rep said that there was no use as they would say the same thing. I will never shop there again
GetHuman: Let's quantify your experience contacting Red Envelope. On a scale of 1 to 5, how easy is it go get help on a Red Envelope problem?
~MLJZ: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MLJZ: I'd give them a five out of five on communication.
GetHuman: And what about Red Envelope's ability to quickly and effectively address your problem?
~MLJZ: For that I would say five out of five.
GetHuman: And finally- any advice for other Red Envelope customers?
~MLJZ: Call them early in the day or late. Don't forget any personal or account information you might need for Red Envelope to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MLJZ taken from his Red Envelope customer service problem that occurred on October 18th, 2017.
Red Envelope
3.33 of 5 stars | 1 reviews
~MLJZ's Red Envelope Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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