Red Envelope: UPS said ordered was delivered according to tra...
A Red Envelope customer review by GetHuman user GetHuman-330756 from October 28th, 2017
Background on GetHuman-330756's case
GetHuman: GetHuman-330756 - can you tell our other Red Envelope customers when your case took place?
GetHuman-330756: Sure. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Red Envelope, and if so, how?
GetHuman: And which of these common Red Envelope customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330756 a list of common Red Envelope problems)
GetHuman-330756: "Warranty claim" was why I was trying to call.
GetHuman-330756's review of Red Envelope customer service
GetHuman: So how would you sum up your experience for GetHuman's Red Envelope customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330756: UPS said ordered was delivered according to tracking but I didn't receive the item. Red Envelope immediately sent out same item.
GetHuman: Let's quantify your experience contacting Red Envelope. On a scale of 1 to 5, how easy is it go get help on a Red Envelope problem?
GetHuman-330756: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330756: I'd give them a one out of five on communication.
GetHuman: And what about Red Envelope's ability to quickly and effectively address your problem?
GetHuman-330756: For that I would say five out of five.
GetHuman: And finally- any advice for other Red Envelope customers?
GetHuman-330756: Call them early in the day or late. Don't forget any personal or account information you might need for Red Envelope to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330756 taken from his Red Envelope customer service problem that occurred on October 24th, 2017.
Red Envelope
3.33 of 5 stars | 1 reviews
GetHuman-330756's Red Envelope Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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