Redbox: Accidentally returned wrong game! I retuned the...

A Redbox customer review by GetHuman user ~Redbox eat caca from November 22nd, 2017

Background on ~Redbox eat caca's case

GetHuman: ~Redbox eat caca - can you tell our other Redbox customers when your case took place?
~Redbox eat caca: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Redbox, and if so, how?
~Redbox eat caca: I used a help page I found on the GetHuman Redbox customer service contact info page: Contact Redbox Customer Service
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Redbox eat caca a list of common Redbox problems)
~Redbox eat caca: "Report Machine Problem" was why I was trying to contact.

~Redbox eat caca's review of Redbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Redbox eat caca: Accidentally returned wrong game! I retuned the correct one but they won't give me back my game!! Or compensate me with the value or game replacement oh wait yeah they compensate me with a promo code!
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Redbox eat caca: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Redbox eat caca: I'd give them a two out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Redbox eat caca: For that I would say one out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Redbox eat caca: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Redbox eat caca taken from his Redbox customer service problem that occurred on November 21st, 2017.

Redbox

3.21 of 5 stars | 185 reviews

~Redbox eat caca's Redbox Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Redbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Redbox in any way.

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