Redbox: Wow. They did the same exact thing to me. The s...
A Redbox customer review by GetHuman user ~NatalieJP from November 17th, 2017
Background on ~NatalieJP's case
GetHuman: ~NatalieJP - can you tell our other Redbox customers when your case took place?
~NatalieJP: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~NatalieJP a list of common Redbox problems)
~NatalieJP: "Report Machine Problem" was why I was trying to contact.
~NatalieJP's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NatalieJP: Wow. They did the same exact thing to me. The specific charge was $**.**. They claimed I kept * movies for ** days. I went off & asked why in the world would i return the movies knowing full well I would be paying full price for them. But since they can do what they please apparently, they promised to return ... what*...$**. Kinda strange, huh? Also mentioned that i saw the above review stating the same thing happened. I'm still going to call Visa. They can't keep ripping people off. I'm disab*e and in heart failure. I get a limited amount of $ from disability yet have to pay full price for my meds. Due to this charge, I couldn't afford all of my meds. They should be ashamed. I'm trusting God. He is my source!
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~NatalieJP: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NatalieJP: I'd give them a four out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~NatalieJP: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
~NatalieJP: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NatalieJP taken from his Redbox customer service problem that occurred on November 13th, 2017.