Redbox: Poor Customer Phone Service
A Redbox customer review by GetHuman user GetHuman-gcsipek from December 1st, 2017
Background on GetHuman-gcsipek's case
GetHuman: GetHuman-gcsipek - can you tell our other Redbox customers when your case took place?
GetHuman-gcsipek: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-gcsipek a list of common Redbox problems)
GetHuman-gcsipek: "Problem With a Rental" was why I was trying to contact.
GetHuman-gcsipek's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-gcsipek: Poor Customer Phone Service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-gcsipek: Very poor customer service, twice from Philippines and once from Dominican Republic in same afternoon. Learn English and give customers your time and attention with their issues. Supervisors never call back. I am very close to never purchasing gift cards for others again.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
GetHuman-gcsipek: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-gcsipek: I'd give them a five out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
GetHuman-gcsipek: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
GetHuman-gcsipek: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-gcsipek taken from his Redbox customer service problem that occurred on November 24th, 2017.