Restaurant.com: After NOT receiving our football tickets throug...
A Restaurant.com customer review by GetHuman user ~cocktail48 from November 25th, 2017
Background on ~cocktail48's case
GetHuman: ~cocktail48 - can you tell our other Restaurant.com customers when your case took place?
~cocktail48: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Restaurant.com, and if so, how?
GetHuman: And which of these common Restaurant.com customer issues best describes the reason you wanted to talk to them?
(Shows ~cocktail48 a list of common Restaurant.com problems)
~cocktail48: "Overcharge/Strange charge" was why I was trying to call.
~cocktail48's review of Restaurant.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Restaurant.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cocktail48: After NOT receiving our football tickets through *****@***.com, I tried emailing and could not find a number to call. There was ZERO response to my emails! They leave it open and say the tickets will be emailed AT LEAST ** hours in advance to the game so I didn't panic until they WERE NOT there ** hours prior to. Well that was a Friday and when I got home from work to check, it was already PAST their customer service hours (and which they only give an email address). I emailed SEVERAL times only to get an automated response back. I then found a number on the internet but could not call until the following Monday (AFER THE GAME)! To which they replied that the tickets were sent via email and there was nothing else they could do! WILL NOT BUY FROM THEM AGAIN ONLY TO HAVE THEM PULL THE SAME **** ON ME. If you are going to run a business like this, AT LEAST send the email with a confirmation that it was received and do NOT leave it so open ended as putting at least ** hou
GetHuman: Let's quantify your experience contacting Restaurant.com. On a scale of 1 to 5, how easy is it go get help on a Restaurant.com problem?
~cocktail48: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cocktail48: I'd give them a five out of five on communication.
GetHuman: And what about Restaurant.com's ability to quickly and effectively address your problem?
~cocktail48: For that I would say four out of five.
GetHuman: And finally- any advice for other Restaurant.com customers?
~cocktail48: Call them early in the day or late. Don't forget any personal or account information you might need for Restaurant.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cocktail48 taken from his Restaurant.com customer service problem that occurred on November 21st, 2017.