Rheem Heating & Cooling: According to Gina, they don't sell anything str...
A Rheem Heating & Cooling customer review by GetHuman user ~Crystal from November 22nd, 2017
Background on ~Crystal's case
GetHuman: ~Crystal - can you tell our other Rheem Heating & Cooling customers when your case took place?
~Crystal: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~Crystal a list of common Rheem Heating & Cooling problems)
~Crystal: "Service issues" was why I was trying to call.
~Crystal's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Crystal: According to Gina, they don't sell anything straight from the factory* I will have to check with my contractor (which is me because I can't afford to have a contractor fix it), who will check with his distributor. This did not solve my problem* I need a replacement "A" coil. So, I will scour the internet once again searching for distributors of this product. THIS is why consumers do not buy Rheem products.
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
~Crystal: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Crystal: I'd give them a one out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
~Crystal: For that I would say five out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
~Crystal: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Crystal taken from his Rheem Heating & Cooling customer service problem that occurred on November 13th, 2017.