Rheem Heating & Cooling: GINA YOU ROCK! I have to say one of the best cu...
A Rheem Heating & Cooling customer review by GetHuman user ~upibill from November 20th, 2017
Background on ~upibill's case
GetHuman: ~upibill - can you tell our other Rheem Heating & Cooling customers when your case took place?
~upibill: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~upibill a list of common Rheem Heating & Cooling problems)
~upibill: "Returns" was why I was trying to call.
~upibill's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upibill: GINA YOU ROCK! I have to say one of the best customer service experiences I have ever had. Rheem you better take care of this woman as she turned a very dissatisfied customer into a very happy one. You cannot pay that kind of talent and ability enough but give her a raise anyway as the kind of service she gives will sell more Rheem systems than all the outside sales people you have. Thanks again Gina. You deserve all the kind words I have written and more!
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
~upibill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upibill: I'd give them a three out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
~upibill: For that I would say four out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
~upibill: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upibill taken from his Rheem Heating & Cooling customer service problem that occurred on November 14th, 2017.