Rheem Heating & Cooling: Called to follow-up on Contact Form submitted e...
A Rheem Heating & Cooling customer review by GetHuman user GetHuman-409556 from November 27th, 2017
Background on GetHuman-409556's case
GetHuman: GetHuman-409556 - can you tell our other Rheem Heating & Cooling customers when your case took place?
GetHuman-409556: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409556 a list of common Rheem Heating & Cooling problems)
GetHuman-409556: "Repairs" was why I was trying to call.
GetHuman-409556's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409556: Called to follow-up on Contact Form submitted earlier. Melissa answered right away and was very knowledgable. Rheem backs ** years parts warranty for both condenser and air handler. Contractor is responsible for labor*design filtration. Clarified responsibility of manufacturer vs contractor. Have been very satisfied with Rheem heating and cooling unit for many years. Excellent Rheem customer service.
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
GetHuman-409556: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409556: I'd give them a one out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
GetHuman-409556: For that I would say one out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
GetHuman-409556: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409556 taken from his Rheem Heating & Cooling customer service problem that occurred on November 25th, 2017.