Rheem Heating & Cooling: how can a unit undr warranty not pay forinstall...

A Rheem Heating & Cooling customer review by GetHuman user ~Dennis from November 28th, 2017

Background on ~Dennis's case

GetHuman: ~Dennis - can you tell our other Rheem Heating & Cooling customers when your case took place?
~Dennis: Yes. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
~Dennis: I used the 479-648-4900 number I found for on the GetHuman Rheem Heating & Cooling customer phone number page I was on: Rheem Heating & Cooling Customer Service Phone Number
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~Dennis a list of common Rheem Heating & Cooling problems)
~Dennis: "Service issues" was why I was trying to call.

~Dennis's review of Rheem Heating & Cooling customer service

GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dennis: how can a unit undr warranty not pay forinstallation of the parts. That is bad business. If the part was bad they should cover it.
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
~Dennis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dennis: I'd give them a five out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
~Dennis: For that I would say two out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
~Dennis: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dennis taken from his Rheem Heating & Cooling customer service problem that occurred on November 27th, 2017.

Rheem Heating & Cooling

2.14 of 5 stars | 91 reviews

~Dennis's Rheem Heating & Cooling Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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