Rheem Heating & Cooling: I built a new home and went with a RHEEM unit...
A Rheem Heating & Cooling customer review by GetHuman user ~jbass from November 28th, 2017
Background on ~jbass's case
GetHuman: ~jbass - can you tell our other Rheem Heating & Cooling customers when your case took place?
~jbass: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Rheem Heating & Cooling, and if so, how?
GetHuman: And which of these common Rheem Heating & Cooling customer issues best describes the reason you wanted to talk to them?
(Shows ~jbass a list of common Rheem Heating & Cooling problems)
~jbass: "Complaint" was why I was trying to call.
~jbass's review of Rheem Heating & Cooling customer service
GetHuman: So how would you sum up your experience for GetHuman's Rheem Heating & Cooling customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jbass: I built a new home and went with a RHEEM unit. The compressor kept going out each year on this new unit. Rheem did not want to help in any way EVEN though the unit was brand new. They wanted to claim the compressor wasnt under warranty. When I asked for a new unit the supervisor (TROY)quickly remarked that wouldn't happen. My husband works hard in a hot factory all day and has to come home to a hot house. I will never purchase another Rheem product EVER. I plan to reach out to social media and further my platform against Rheem. I feel like my husband and I were taken advantage of by the Rheem company. A new unit should work like a new unit!
GetHuman: Let's quantify your experience contacting Rheem Heating & Cooling. On a scale of 1 to 5, how easy is it go get help on a Rheem Heating & Cooling problem?
~jbass: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jbass: I'd give them a four out of five on communication.
GetHuman: And what about Rheem Heating & Cooling's ability to quickly and effectively address your problem?
~jbass: For that I would say five out of five.
GetHuman: And finally- any advice for other Rheem Heating & Cooling customers?
~jbass: Call them early in the day or late. Don't forget any personal or account information you might need for Rheem Heating & Cooling to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jbass taken from his Rheem Heating & Cooling customer service problem that occurred on November 21st, 2017.