Ricoh Complaints!*Why You Should Never Do Busin...
A Ricoh customer review by GetHuman user ~nicolekeggle from November 26th, 2017
Background on ~nicolekeggle's case
GetHuman: ~nicolekeggle - can you tell our other Ricoh customers when your case took place?
~nicolekeggle: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Ricoh, and if so, how?
GetHuman: And which of these common Ricoh customer issues best describes the reason you wanted to talk to them?
(Shows ~nicolekeggle a list of common Ricoh problems)
~nicolekeggle: "Repairs" was why I was trying to call.
~nicolekeggle's review of Ricoh customer service
GetHuman: So how would you sum up your experience for GetHuman's Ricoh customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nicolekeggle: Ricoh Complaints!*Why You Should Never Do Business with Ricoh USA, Ricoh Business Solutions, or Ricoh Americas Corporation*****Ricoh is a highly unethical company, which bills their customers by meter usage, as opposed to billing you a set price per month for supplies and services. **What Ricoh does is offer a trial period for the use of their office machines, to potential new customers. When a customer decides they do not want to move forward with Ricoh and not sign a service contract for the new machine(s), Ricoh picks up the machine(s), takes the machine, with usage already on it, now, from the trial customer, cleans the machine(s) up at their warehouse, and then resale it as a brand new, never used machine. Remember, the machine(s) now have usage on them from the previous customer. **When an unsuspecting customer purchases the machine(s), and signs a new contract with Ricoh for Service, they are later billed an exorbitant amount for copies they never made on the so-called new machi
GetHuman: Let's quantify your experience contacting Ricoh. On a scale of 1 to 5, how easy is it go get help on a Ricoh problem?
~nicolekeggle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nicolekeggle: I'd give them a four out of five on communication.
GetHuman: And what about Ricoh's ability to quickly and effectively address your problem?
~nicolekeggle: For that I would say one out of five.
GetHuman: And finally- any advice for other Ricoh customers?
~nicolekeggle: Call them early in the day or late. Don't forget any personal or account information you might need for Ricoh to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nicolekeggle taken from his Ricoh customer service problem that occurred on November 24th, 2017.
Ricoh
2.33 of 5 stars | 14 reviews
~nicolekeggle's Ricoh Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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