Ricoh: They were able to get it to work using usb conn...
A Ricoh customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Ricoh customers when your case took place?
~anonymous: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Ricoh, and if so, how?
GetHuman: And which of these common Ricoh customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Ricoh problems)
~anonymous: "Where to buy" was why I was trying to call.
~anonymous's review of Ricoh customer service
GetHuman: So how would you sum up your experience for GetHuman's Ricoh customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: They were able to get it to work using usb connection. But not able to help me with the fact that it will not connect to my wifi network. Seems the people I needed to talk to only work during the week. But this tech did what he could**Thanks for the number. I can't find it anywhere on the paperwork or website
GetHuman: Let's quantify your experience contacting Ricoh. On a scale of 1 to 5, how easy is it go get help on a Ricoh problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Ricoh's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Ricoh customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Ricoh to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Ricoh customer service problem that occurred on November 16th, 2017.
Ricoh
2.33 of 5 stars | 14 reviews
~anonymous's Ricoh Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ricoh, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ricoh in any way.