Ridgid Tool Company: I have just learned that when a tool is discont...
A Ridgid Tool Company customer review by GetHuman user GetHuman-298310 from November 4th, 2017
Background on GetHuman-298310's case
GetHuman: GetHuman-298310 - can you tell our other Ridgid Tool Company customers when your case took place?
GetHuman-298310: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Ridgid Tool Company, and if so, how?
GetHuman: And which of these common Ridgid Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-298310 a list of common Ridgid Tool Company problems)
GetHuman-298310: "Warranty claim" was why I was trying to call.
GetHuman-298310's review of Ridgid Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Ridgid Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-298310: I have just learned that when a tool is discontinued and parts run out, Rigid does not restock the part, so you are screwed! It doesn't help if you have a livetime warranty, Apparently "life time" only means a year or so until the parts run out. I am stuck with $**** worth of professional saws and stands that I will not be able to get serviced, and get this, the Rigid Quality Statement is "We Build Reputations" and how true it is!
GetHuman: Let's quantify your experience contacting Ridgid Tool Company. On a scale of 1 to 5, how easy is it go get help on a Ridgid Tool Company problem?
GetHuman-298310: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-298310: I'd give them a three out of five on communication.
GetHuman: And what about Ridgid Tool Company's ability to quickly and effectively address your problem?
GetHuman-298310: For that I would say four out of five.
GetHuman: And finally- any advice for other Ridgid Tool Company customers?
GetHuman-298310: Call them early in the day or late. Don't forget any personal or account information you might need for Ridgid Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-298310 taken from his Ridgid Tool Company customer service problem that occurred on October 30th, 2017.