Ridgid Tool Company: not **** but specific hrs. Closed when I called...
A Ridgid Tool Company customer review by GetHuman user ~lavaleaper from November 11th, 2017
Background on ~lavaleaper's case
GetHuman: ~lavaleaper - can you tell our other Ridgid Tool Company customers when your case took place?
~lavaleaper: Yeah. It was middle of the night, on November 1st.
GetHuman: Did you reach out to Ridgid Tool Company, and if so, how?
GetHuman: And which of these common Ridgid Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows ~lavaleaper a list of common Ridgid Tool Company problems)
~lavaleaper: "Technical support" was why I was trying to call.
~lavaleaper's review of Ridgid Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Ridgid Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lavaleaper: not **** but specific hrs. Closed when I called, that's why no wait time. However, put in an order, got email it was shipped, and *.* mos. later it still hasn't arrived. No way to contact them online to check on order. That is plain shabby. They already got my $, I should be able to find out what is up with delay on their site where I ordered it.
GetHuman: Let's quantify your experience contacting Ridgid Tool Company. On a scale of 1 to 5, how easy is it go get help on a Ridgid Tool Company problem?
~lavaleaper: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lavaleaper: I'd give them a five out of five on communication.
GetHuman: And what about Ridgid Tool Company's ability to quickly and effectively address your problem?
~lavaleaper: For that I would say five out of five.
GetHuman: And finally- any advice for other Ridgid Tool Company customers?
~lavaleaper: Call them early in the day or late. Don't forget any personal or account information you might need for Ridgid Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lavaleaper taken from his Ridgid Tool Company customer service problem that occurred on November 1st, 2017.