Right Source RX: They lost my prescription two times. I called n...
A Right Source RX customer review by GetHuman user ~Teach78 from November 15th, 2017
Background on ~Teach78's case
GetHuman: ~Teach78 - can you tell our other Right Source RX customers when your case took place?
~Teach78: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows ~Teach78 a list of common Right Source RX problems)
~Teach78: "Product information" was why I was trying to call.
~Teach78's review of Right Source RX customer service
GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teach78: They lost my prescription two times. I called numerous times to change my address because the old one kept coming up in the automated phone system for delivery. Each time I was put on hold on and off for two to three HOURS and transferred to numerous people and each time they would ask me the same questions. My medication still hasn't come after bantering with them for almost three months. Each time they told me it would ship and each time I called back * weeks later, they lost my prescription and had no record of my order...WORST, and I repeat WORST and most irresponsible pharmacy I have ever dealt with.. I am done with them. Save your time, frustration, and money by going with any other pharmacy.
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
~Teach78: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teach78: I'd give them a three out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
~Teach78: For that I would say two out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
~Teach78: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teach78 taken from his Right Source RX customer service problem that occurred on November 7th, 2017.