RitzPix.com: after one really nice experience, we had a nigh...
A RitzPix.com customer review by GetHuman user GetHuman-353152 from November 13th, 2017
Background on GetHuman-353152's case
GetHuman: GetHuman-353152 - can you tell our other RitzPix.com customers when your case took place?
GetHuman-353152: Yeah. It was evening, on November 8th.
GetHuman: Did you reach out to RitzPix.com, and if so, how?
GetHuman: And which of these common RitzPix.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353152 a list of common RitzPix.com problems)
GetHuman-353152: "Track order" was why I was trying to call.
GetHuman-353152's review of RitzPix.com customer service
GetHuman: So how would you sum up your experience for GetHuman's RitzPix.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353152: after one really nice experience, we had a nightmare of an experience with them. MIssed giving a photo gift to a departing non-profit leader- they ran late and did nothing to remedy it- refused to look into expediting shipping, even at my cost.
GetHuman: Let's quantify your experience contacting RitzPix.com. On a scale of 1 to 5, how easy is it go get help on a RitzPix.com problem?
GetHuman-353152: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353152: I'd give them a three out of five on communication.
GetHuman: And what about RitzPix.com's ability to quickly and effectively address your problem?
GetHuman-353152: For that I would say five out of five.
GetHuman: And finally- any advice for other RitzPix.com customers?
GetHuman-353152: Call them early in the day or late. Don't forget any personal or account information you might need for RitzPix.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353152 taken from his RitzPix.com customer service problem that occurred on November 8th, 2017.