Roam Mobility: can not connect to roam network
A Roam Mobility customer review by GetHuman user GetHuman-feld from December 7th, 2017
Background on GetHuman-feld's case
GetHuman: GetHuman-feld - can you tell our other Roam Mobility customers when your case took place?
GetHuman-feld: Yes I can. It was afternoon, on December 2nd.
GetHuman: Did you reach out to Roam Mobility, and if so, how?
GetHuman: And which of these common Roam Mobility customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-feld a list of common Roam Mobility problems)
GetHuman-feld: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-feld's review of Roam Mobility customer service
GetHuman: So how would you sum up your experience for GetHuman's Roam Mobility customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-feld: can not connect to roam network
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-feld: Talk Text and wifi are all working fine however when wifi is not available I am not able to connect to the Roam network.
GetHuman: Let's quantify your experience contacting Roam Mobility. On a scale of 1 to 5, how easy is it go get help on a Roam Mobility problem?
GetHuman-feld: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-feld: I'd give them a four out of five on communication.
GetHuman: And what about Roam Mobility's ability to quickly and effectively address your problem?
GetHuman-feld: For that I would say three out of five.
GetHuman: And finally- any advice for other Roam Mobility customers?
GetHuman-feld: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Roam Mobility to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-feld taken from his Roam Mobility customer service problem that occurred on December 2nd, 2017.
Roam Mobility
1.00 of 5 stars | 6 reviews
GetHuman-feld's Roam Mobility Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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