Roam Mobility: unable to registered to their network, spent an...
A Roam Mobility customer review by GetHuman user GetHuman-347680 from November 28th, 2017
Background on GetHuman-347680's case
GetHuman: GetHuman-347680 - can you tell our other Roam Mobility customers when your case took place?
GetHuman-347680: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Roam Mobility, and if so, how?
GetHuman: And which of these common Roam Mobility customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347680 a list of common Roam Mobility problems)
GetHuman-347680: "Update account information" was why I was trying to contact.
GetHuman-347680's review of Roam Mobility customer service
GetHuman: So how would you sum up your experience for GetHuman's Roam Mobility customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347680: unable to registered to their network, spent an hour on live-chat with a technician, couldn't find the problem, emailed for a refund, They asked me to call them for refunding, What i did, but they refused to refund me. thanks for their great service I lost **.**$
GetHuman: Let's quantify your experience contacting Roam Mobility. On a scale of 1 to 5, how easy is it go get help on a Roam Mobility problem?
GetHuman-347680: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347680: I'd give them a one out of five on communication.
GetHuman: And what about Roam Mobility's ability to quickly and effectively address your problem?
GetHuman-347680: For that I would say one out of five.
GetHuman: And finally- any advice for other Roam Mobility customers?
GetHuman-347680: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Roam Mobility to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347680 taken from his Roam Mobility customer service problem that occurred on November 19th, 2017.
Roam Mobility
1.00 of 5 stars | 6 reviews
GetHuman-347680's Roam Mobility Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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