Roamans.com: I have been a faithful customer of Roamans and...
A Roamans.com customer review by GetHuman user ~Nancy from November 16th, 2017
Background on ~Nancy's case
GetHuman: ~Nancy - can you tell our other Roamans.com customers when your case took place?
~Nancy: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Roamans.com, and if so, how?
GetHuman: And which of these common Roamans.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy a list of common Roamans.com problems)
~Nancy: "Overcharge/Strange charge" was why I was trying to call.
~Nancy's review of Roamans.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Roamans.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy: I have been a faithful customer of Roamans and its affiliates since **** and even though the customer service sometimes was not great it was not as horrible as it was today. I hope the call was being recorded because Julie and Eileen were the most unprofessional agents I have ever talked to to the point that Eileen was laughing at me and not letting me get a word in edgewise. I really that would not want anyone else to go through this experience so that is why I finally had it and needed to let someone know about this customer experience.
GetHuman: Let's quantify your experience contacting Roamans.com. On a scale of 1 to 5, how easy is it go get help on a Roamans.com problem?
~Nancy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy: I'd give them a four out of five on communication.
GetHuman: And what about Roamans.com's ability to quickly and effectively address your problem?
~Nancy: For that I would say one out of five.
GetHuman: And finally- any advice for other Roamans.com customers?
~Nancy: Call them early in the day or late. Don't forget any personal or account information you might need for Roamans.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy taken from his Roamans.com customer service problem that occurred on November 14th, 2017.