Roamans.com: Sizes are not the same as other store!
A Roamans.com customer review by GetHuman user GetHuman-willifo from November 29th, 2017
Background on GetHuman-willifo's case
GetHuman: GetHuman-willifo - can you tell our other Roamans.com customers when your case took place?
GetHuman-willifo: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Roamans.com, and if so, how?
GetHuman: And which of these common Roamans.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-willifo a list of common Roamans.com problems)
GetHuman-willifo: "Change order" was why I was trying to call.
GetHuman-willifo's review of Roamans.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Roamans.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-willifo: Sizes are not the same as other store!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-willifo: Ian very upset with Roamans, I got a *X shirt that in any other department store would be a * or *x. I called and the guy told me that their sizing is different that any other store and that I should have looked at their size chart before ordering! I have never found any store that has their sizes way off of the normal store. I also could not exchange for free because I used PayPal . He told me that most people are so excited about buying their clothes that they don't look close enough to see a disclosure. I'm telling everyone, this store *****! Their customer service and policies are terrible! I'm not going to buy from them again. They really don't care about good customer. I've worked telephone customer service and we were told "the customer is always right, all I got out of my dealings with Roamans is "the customer is stupid and don't pay attention so it's their fault". I was in tears and I felt like I had been kicked in the gut and was humiliated. Thanks Roamans for treating a long time customer so bad!
GetHuman: Let's quantify your experience contacting Roamans.com. On a scale of 1 to 5, how easy is it go get help on a Roamans.com problem?
GetHuman-willifo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-willifo: I'd give them a five out of five on communication.
GetHuman: And what about Roamans.com's ability to quickly and effectively address your problem?
GetHuman-willifo: For that I would say four out of five.
GetHuman: And finally- any advice for other Roamans.com customers?
GetHuman-willifo: Call them early in the day or late. Don't forget any personal or account information you might need for Roamans.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-willifo taken from his Roamans.com customer service problem that occurred on November 24th, 2017.