Rockauto: Have to pay $* pm and waited once a lady answer...
A Rockauto customer review by GetHuman user ~2009 subaru tribeca from November 26th, 2017
Background on ~2009 subaru tribeca's case
GetHuman: ~2009 subaru tribeca - can you tell our other Rockauto customers when your case took place?
~2009 subaru tribeca: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Rockauto, and if so, how?
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~2009 subaru tribeca a list of common Rockauto problems)
~2009 subaru tribeca: "Account Access" was why I was trying to call.
~2009 subaru tribeca's review of Rockauto customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~2009 subaru tribeca: Have to pay $* pm and waited once a lady answered and she put me back on hold I could wait no longer and hangup.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~2009 subaru tribeca: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~2009 subaru tribeca: I'd give them a three out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~2009 subaru tribeca: For that I would say two out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~2009 subaru tribeca: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~2009 subaru tribeca taken from his Rockauto customer service problem that occurred on November 16th, 2017.