Rockauto: I bought the wrong part - my mistake. They too...

A Rockauto customer review by GetHuman user ~David Adams from November 16th, 2017

Background on ~David Adams's case

GetHuman: ~David Adams - can you tell our other Rockauto customers when your case took place?
~David Adams: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Rockauto, and if so, how?
~David Adams: I used the 866-762-5288 number I found for on the GetHuman Rockauto customer phone number page I was on: Rockauto Customer Service Phone Number
GetHuman: And which of these common Rockauto customer issues best describes the reason you wanted to talk to them?
(Shows ~David Adams a list of common Rockauto problems)
~David Adams: "Exchange an Item" was why I was trying to call.

~David Adams's review of Rockauto customer service

GetHuman: So how would you sum up your experience for GetHuman's Rockauto customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Adams: I bought the wrong part - my mistake. They took it back for a **% re-stock and the balance in store credit. That'll teach me to be more careful in the future.
GetHuman: Let's quantify your experience contacting Rockauto. On a scale of 1 to 5, how easy is it go get help on a Rockauto problem?
~David Adams: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Adams: I'd give them a five out of five on communication.
GetHuman: And what about Rockauto's ability to quickly and effectively address your problem?
~David Adams: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockauto customers?
~David Adams: Call them early in the day or late. Don't forget any personal or account information you might need for Rockauto to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Adams taken from his Rockauto customer service problem that occurred on November 8th, 2017.

Rockauto

3.27 of 5 stars | 174 reviews

~David Adams's Rockauto Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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