Rockport.com: Tracy was very professional, knowledgeable and...

A Rockport.com customer review by GetHuman user ~KayW from November 26th, 2017

Background on ~KayW's case

GetHuman: ~KayW - can you tell our other Rockport.com customers when your case took place?
~KayW: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Rockport.com, and if so, how?
~KayW: I used the 800-828-0545 number I found for on the GetHuman Rockport.com customer phone number page I was on: Rockport.com Customer Service Phone Number
GetHuman: And which of these common Rockport.com customer issues best describes the reason you wanted to talk to them?
(Shows ~KayW a list of common Rockport.com problems)
~KayW: "Complaint" was why I was trying to call.

~KayW's review of Rockport.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rockport.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KayW: Tracy was very professional, knowledgeable and thorough. It was a very short hold and I appreciate that.
GetHuman: Let's quantify your experience contacting Rockport.com. On a scale of 1 to 5, how easy is it go get help on a Rockport.com problem?
~KayW: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KayW: I'd give them a four out of five on communication.
GetHuman: And what about Rockport.com's ability to quickly and effectively address your problem?
~KayW: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockport.com customers?
~KayW: Call them early in the day or late. Don't forget any personal or account information you might need for Rockport.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KayW taken from his Rockport.com customer service problem that occurred on November 18th, 2017.

Rockport.com

3.00 of 5 stars | 10 reviews

~KayW's Rockport.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rockport.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rockport.com in any way.

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