Rockport.com: will not accept fact that one shoe has factory...

A Rockport.com customer review by GetHuman user ~kicked to the curb from November 25th, 2017

Background on ~kicked to the curb's case

GetHuman: ~kicked to the curb - can you tell our other Rockport.com customers when your case took place?
~kicked to the curb: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Rockport.com, and if so, how?
~kicked to the curb: I used the 800-828-0545 number I found for on the GetHuman Rockport.com customer phone number page I was on: Rockport.com Customer Service Phone Number
GetHuman: And which of these common Rockport.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kicked to the curb a list of common Rockport.com problems)
~kicked to the curb: "Complaint" was why I was trying to call.

~kicked to the curb's review of Rockport.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Rockport.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kicked to the curb: will not accept fact that one shoe has factory defect..took back to store where purchased they felt rockport was at fault but could not help with resolution to problem...manager said"you have been kicked to the curb by their reply"and advised I try agai I did and they directed me to the retail store..calling corporate was also useless they said retail store should adjust the issue..end result nothing done
GetHuman: Let's quantify your experience contacting Rockport.com. On a scale of 1 to 5, how easy is it go get help on a Rockport.com problem?
~kicked to the curb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kicked to the curb: I'd give them a five out of five on communication.
GetHuman: And what about Rockport.com's ability to quickly and effectively address your problem?
~kicked to the curb: For that I would say three out of five.
GetHuman: And finally- any advice for other Rockport.com customers?
~kicked to the curb: Call them early in the day or late. Don't forget any personal or account information you might need for Rockport.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kicked to the curb taken from his Rockport.com customer service problem that occurred on November 20th, 2017.

Rockport.com

3.00 of 5 stars | 10 reviews

~kicked to the curb's Rockport.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rockport.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rockport.com in any way.

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