Rockstar Games: So RockStar has this service called the "social...
A Rockstar Games customer review by GetHuman user ~B3nny56 from November 27th, 2017
Background on ~B3nny56's case
GetHuman: ~B3nny56 - can you tell our other Rockstar Games customers when your case took place?
~B3nny56: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows ~B3nny56 a list of common Rockstar Games problems)
~B3nny56: "Banned Account" was why I was trying to contact.
~B3nny56's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B3nny56: So RockStar has this service called the "social Club" it's required that you have an account & be logged on (or have logged on at least once before going offline)**This social club also has no security countermeasures* someone brute force hacked my account, I received an email saying that it had been changed on the social club - but no email asking if I actually wanted to change it. The support guys tell me they can't do anything & just create an online support ticket where I have to wait for them to contact me. I've lost access to * games that were $** each & it's been over * days now without a response.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
~B3nny56: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B3nny56: I'd give them a three out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
~B3nny56: For that I would say five out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
~B3nny56: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B3nny56 taken from his Rockstar Games customer service problem that occurred on November 19th, 2017.