Rockstar Games: When I called I told the man helping me that I...
A Rockstar Games customer review by GetHuman user ~Scottyboy1823 from November 26th, 2017
Background on ~Scottyboy1823's case
GetHuman: ~Scottyboy1823 - can you tell our other Rockstar Games customers when your case took place?
~Scottyboy1823: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Rockstar Games, and if so, how?
GetHuman: And which of these common Rockstar Games customer issues best describes the reason you wanted to talk to them?
(Shows ~Scottyboy1823 a list of common Rockstar Games problems)
~Scottyboy1823: "Refund a Charge" was why I was trying to contact.
~Scottyboy1823's review of Rockstar Games customer service
GetHuman: So how would you sum up your experience for GetHuman's Rockstar Games customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scottyboy1823: When I called I told the man helping me that I recently got the Xbox one. I also have the Xbox ***. I have gta * for xbox *** and Xbox *. I told him my email and he said he would send me an email between *-* min. I told him that I transfered my Xbox *** gta data and character to Xbox one which worked. When I tried play gta * on Xbox ***, the cars, clothes and ammunition did not transfer back on to Xbox *** even though it is the same account for Xbox one.
GetHuman: Let's quantify your experience contacting Rockstar Games. On a scale of 1 to 5, how easy is it go get help on a Rockstar Games problem?
~Scottyboy1823: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scottyboy1823: I'd give them a five out of five on communication.
GetHuman: And what about Rockstar Games's ability to quickly and effectively address your problem?
~Scottyboy1823: For that I would say four out of five.
GetHuman: And finally- any advice for other Rockstar Games customers?
~Scottyboy1823: Call them early in the day or late. Don't forget any personal or account information you might need for Rockstar Games to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scottyboy1823 taken from his Rockstar Games customer service problem that occurred on November 20th, 2017.