Rogers Telephone: I called Sept * to cancel the phone. I was told...
A Rogers Telephone customer review by GetHuman user ~sundance from November 1st, 2017
Background on ~sundance's case
GetHuman: ~sundance - can you tell our other Rogers Telephone customers when your case took place?
~sundance: Yup. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Rogers Telephone, and if so, how?
GetHuman: And which of these common Rogers Telephone customer issues best describes the reason you wanted to talk to them?
(Shows ~sundance a list of common Rogers Telephone problems)
~sundance: "None of those really matches why I wanted to call Rogers Telephone that day." was why I was trying to call.
~sundance's review of Rogers Telephone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Telephone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sundance: I called Sept * to cancel the phone. I was told it wouldn't go through until the **th. This is the **th and am still getting a ring and no a message saying the number has been disconnected. They say it has be disconnected. With this service I'll only believe it when I hear the message.Thank God this is not my telephone carrier. PHEW
GetHuman: Let's quantify your experience contacting Rogers Telephone. On a scale of 1 to 5, how easy is it go get help on a Rogers Telephone problem?
~sundance: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sundance: I'd give them a three out of five on communication.
GetHuman: And what about Rogers Telephone's ability to quickly and effectively address your problem?
~sundance: For that I would say one out of five.
GetHuman: And finally- any advice for other Rogers Telephone customers?
~sundance: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Telephone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sundance taken from his Rogers Telephone customer service problem that occurred on October 28th, 2017.