Rogers Wireless: The customer service is extremely inconsistent...
A Rogers Wireless customer review by GetHuman user ~Anonymous from November 25th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Rogers Wireless customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Rogers Wireless problems)
~Anonymous: "Device help" was why I was trying to call.
~Anonymous's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: The customer service is extremely inconsistent. The trick is calling back till you get a rep rep that is knowledgeable and actually cares about clients. I spent ** minutes on the phone near tears with one girl, and she terminated the conversation because we were going in circles, but when I called back the next gentleman resolved my problem in less that * minutes! His customer services and communication skills were excellent, but what set him apart was his knowledge of the product and ability to comprehensively explain it to me.
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~Anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Rogers Wireless customer service problem that occurred on November 23rd, 2017.