Rogers Wireless: Third representative I discussed the issue with...
A Rogers Wireless customer review by GetHuman user ~Ron Mac Isaac from November 26th, 2017
Background on ~Ron Mac Isaac's case
GetHuman: ~Ron Mac Isaac - can you tell our other Rogers Wireless customers when your case took place?
~Ron Mac Isaac: Yes. It was late at night, on November 25th.
GetHuman: Did you reach out to Rogers Wireless, and if so, how?
GetHuman: And which of these common Rogers Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron Mac Isaac a list of common Rogers Wireless problems)
~Ron Mac Isaac: "Overcharge/Strange charge" was why I was trying to call.
~Ron Mac Isaac's review of Rogers Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron Mac Isaac: Third representative I discussed the issue with over last five months and got the third different story from them. I will be moving to a new provider after many years with Rodgers as I do not deal with companies that lie to me. your word is the most important thing there is. Good Bye.
GetHuman: Let's quantify your experience contacting Rogers Wireless. On a scale of 1 to 5, how easy is it go get help on a Rogers Wireless problem?
~Ron Mac Isaac: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron Mac Isaac: I'd give them a five out of five on communication.
GetHuman: And what about Rogers Wireless's ability to quickly and effectively address your problem?
~Ron Mac Isaac: For that I would say five out of five.
GetHuman: And finally- any advice for other Rogers Wireless customers?
~Ron Mac Isaac: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron Mac Isaac taken from his Rogers Wireless customer service problem that occurred on November 25th, 2017.