Ross Stores: Its unfortunate that due Ross customer service...
A Ross Stores customer review by GetHuman user ~connie from November 27th, 2017
Background on ~connie's case
GetHuman: ~connie - can you tell our other Ross Stores customers when your case took place?
~connie: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Ross Stores, and if so, how?
GetHuman: And which of these common Ross Stores customer issues best describes the reason you wanted to talk to them?
(Shows ~connie a list of common Ross Stores problems)
~connie: "Change order" was why I was trying to call.
~connie's review of Ross Stores customer service
GetHuman: So how would you sum up your experience for GetHuman's Ross Stores customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~connie: Its unfortunate that due Ross customer service shows no empathy towards Thier customers. Recently received bridal gifts from Ross and the people whom have me these gifts removed the barcode and now I can t return or exchange the item. How is it possible that such corporation only goes by one sku so its policy isn't accurate
GetHuman: Let's quantify your experience contacting Ross Stores. On a scale of 1 to 5, how easy is it go get help on a Ross Stores problem?
~connie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~connie: I'd give them a four out of five on communication.
GetHuman: And what about Ross Stores's ability to quickly and effectively address your problem?
~connie: For that I would say one out of five.
GetHuman: And finally- any advice for other Ross Stores customers?
~connie: Call them early in the day or late. Don't forget any personal or account information you might need for Ross Stores to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~connie taken from his Ross Stores customer service problem that occurred on November 18th, 2017.