Rover.com: Owner is shortening visit
A Rover.com customer review by GetHuman user GetHuman-janne from December 8th, 2017
Background on GetHuman-janne's case
GetHuman: GetHuman-janne - can you tell our other Rover.com customers when your case took place?
GetHuman-janne: Sure. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Rover.com, and if so, how?
GetHuman: And which of these common Rover.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-janne a list of common Rover.com problems)
GetHuman-janne: "Lower my bill" was why I was trying to call.
GetHuman-janne's review of Rover.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Rover.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-janne: Owner is shortening visit
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-janne: The owner is coming home early so I need the visit to be shortened
GetHuman: Let's quantify your experience contacting Rover.com. On a scale of 1 to 5, how easy is it go get help on a Rover.com problem?
GetHuman-janne: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-janne: I'd give them a three out of five on communication.
GetHuman: And what about Rover.com's ability to quickly and effectively address your problem?
GetHuman-janne: For that I would say four out of five.
GetHuman: And finally- any advice for other Rover.com customers?
GetHuman-janne: Call them early in the day or late. Don't forget any personal or account information you might need for Rover.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-janne taken from his Rover.com customer service problem that occurred on November 30th, 2017.
Rover.com
1.00 of 5 stars | 9 reviews
GetHuman-janne's Rover.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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